Vanos-BMW.com will accept returns for unused products that are normally stocked within 6 months from the time that the order was shipped. If a product is returned within 60 days of the original ship date you are eligible for a refund to the original payment method used. The customer is responsible for the return shipping costs and fees. All new/unused products must be new, unused and must be in the original packaging, including labeling, manuals, hardware, etc. A restocking fee (15%) may be applied to any returned item that is not regularly stocked, or any order returned after 60 days.
If you wish to return a product that does not fit your vehicle and you feel that there is an error in our listing, please contact our Customer Service Department. We will investigate the cause of the fitment problem and will make any corrections that are needed. In the event that we find an error on our website we will provide the opportunity to return the product. All products must be new, unused and must be in the original packaging, including labeling, manuals, hardware, etc.
Replacement orders will be shipped only to the address used on the original order. Shipping Charges are non-refundable.
Customers are responsible for checking the product application guide prior to ordering any product(s) to verify that the parts you have selected are appropriate for your vehicle.
Any international orders that are refused at the time of delivery will be subject to carrier abandonment of the package, at which time the ordered products would be discarded by the carrier. The customer will not be refunded for the value of the order and the discarded products are no longer retrievable.
In order to refund payment, the product must be in rebuild-able condition without any damaged, structural harm or missing items. The core must be returned to Vanos-BMW.com in the original OEM package in which the original product was sent.
Vanos-BMW.com inspects all products that are returned for payment and reserves the right to determine if the core returned qualifies for payment. Cores that are not returned in the original packaging will not qualify for payment. If the return does not meet these requirements, the items will be returned or discarded at your discretion.
Shipping Charges are non-refundable.
When returning products, be sure to safely ship your package back to Vanos-BMW.com with ample packaging.
Refunds will be processed to the original payment method used on the order, respective to the type of return that is made as well as any pre-existing arrangements with an Vanos-BMW.com Customer Service Representative.